Frequently Asked Questions

Ring Sizing:

  • If the ring is for you, I suggest visiting your local jeweller, who should be happy to measure your finger for you. Note that thicker bands feel smaller than thinner ones, so keep that in mind when measuring. If in doubt I am just an email away.

  • I work with European ring sizing, but if you only know your size in UK or US sizes I can covert that, no problem.

  • If the ring is a surprise and you don’t know the ring size, you can try and measure a ring you know they use (make sure it is for the same finger). Lay the ring down over a ruler and take a clear photo. If I know the inner diameter, I can work out the ring size. But I also offer one free resizing with any order.

  • I do one free resizing. If the ring is a design I have in stock, you can return it and I can always make a new one in the right size.

  • Most rings can be resized a few sizes up or down, no problem.

Remodelling, Customised and bespoke pieces:

  • The best way to start is to book an appointment with me. These are free of charge, no obligation meetings online or in my London studio. Fill in the form on my contact page. You can fill in as much or as little as you want. I will then get in touch and we either continue our conversation over email, phone call, Zoom meeting or you can come into the studio.

  • Any piece you see in my shop can be customised, whether it is changing the metal, the colour of the gemstones, the length of the necklace, or adding elements.

    A bespoke piece is making something completely new and unique to you. It can be inspired by a piece in my collection or we can create a new design.

  • Bespoke pieces take an estimated 4-8 weeks depending on the design. If your idea is for a specific occasion and time is tight, I will always do my best to accommodate.

  • Showing design ideas to you can be done using metal examples, sketches on paper and/or digitally, to make it easier for you to visualise the final design.

  • I can work with most budgets. If you want a gold piece, but have a lower budget, I can use 14ct or 9ct and/or semi-precious gems instead of diamonds and precious gems. I mostly work in 18ct yellow gold, but can quote in 14ct and 9ct.

  • Once you are happy with a design, bespoke orders require a 50% deposit before work starts. When the jewellery is complete and you are happy, the remaining balance is paid before shipping or upon collection. This can be done via bank transfer, online link from the website or by card in person if you are collecting from the studio.

  • No, all consultations, designing and sourcing gems (if applicable) is free of charge and included in the final price.

  • Yes, I can remelt your jewellery (it has to be gold) and incorporate your gemstones in a new piece. I have extensive experience in this and you can see videos on my Instagram or read about Anniken’s redesign story on the ‘commission’ page.

  • Yes, you are welcome to provide your own gemstones. During the consultation we can discuss how to incorporate them into the design.

  • Yes, I work in any precious metal and most designs on the website can be re-made in any metal.

  • Yes, I can engrave on all ring orders.

Wedding rings:

  • Yes. There is an option to request free gift wrapping and to include your own gift card message when placing your order.

  • Yes, I ship worldwide, but note that when shipping outside the UK delivery time will vary, depending on the country. Any customs charges are the sole responsibility of the customer.

  • If for any reason you are not satisfied with your order I am happy to offer an exchange or refund within 14 days of purchase. The piece will have to be unworn and in the original condition and packaging. Returns deliveries are at the customer’s own expense and risk, so please ensure that items are returned securely with a tracking service.

    Jewellery that has been commissioned or customised is non-refundable.

Shipping & Returns:

  • Email me! I am happy to answer any question you might have.